PULSE

Today I am going to an all day, work related, training course called PULSE.  It stands for Providing Uncommon Levels of Service Everyday (I think).  This course is designed to help employees become better listeners and look for ways to be more proactive with our customers and clients.  Part of the training, I'm told, will be to go out into businesses in the community and see if and how other companies are doing this, if at all.  Should be interesting!  Should be some blog material for sure!